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Everything you need to know about our products, orders, and service — answered clearly and honestly.

Before You Buy

Each device is designed around a specific skin goal. The DermaLuxe LED Mask addresses acne, visible signs of aging and radiance in one routine. Red light supports collagen and firmness to help with fine lines, while blue light calms inflammation and targets acne-causing bacteria, leaving skin clearer, firmer, and more radiant with consistent use. The Radiance Pro addresses firmness, contouring and a sculpted, lifted look. The SonicGlow focuses on deep cleansing and lymphatic drainage, helping reduce puffiness and refine skin texture.Start with your primary concern and build from there — or use our skin ritual guide to find your complete routine.

Professional treatments are exceptional, but they require appointments, downtime, and ongoing costs that add up quickly. Omrix brings advanced skin-tech into your daily routine, so you're not choosing between results and convenience. Many customers use Omrix alongside occasional clinic visits to help extend their results at home.

Products & Usage

The Omrix LED Face Mask delivers targeted wavelengths of light to the skin. Red light works within the skin to support collagen production and firmness, while blue light helps calm inflammation and target acne-causing bacteria on the surface. Used consistently, it's designed to support a clearer, firmer, more radiant complexion over time.

Most users see the best results with regular use, roughly 3–5 sessions per week, 10 minutes per session. Refer to the guide included with your device for the recommended schedule for your specific mode.

Omrix devices are designed to be gentle and suitable for most skin types. As with any light or electrical skin device, we recommend avoiding use if you are pregnant, have a history of seizures or light sensitivity, are using photosensitizing medication, or have active skin infections or open wounds.

Most users notice an improvement in skin radiance and texture within the four to five weeks. More significant changes in firmness, clarity, and overall glow typically become visible between seven and eight weeks of consistent use. Like any good skincare habit, results build over time and compound with every treatment. Individual results may vary.

Yes, and they work better together. Omrix devices are designed to complement your current routine, enhancing the absorption and effectiveness of your serums, moisturisers, and treatments. Cleanse first, treat with your Omrix device, then follow with your skincare as usual.

As little as ten minutes a day. Each device is designed to fit into the life you already have, whether that's a morning routine before work or an evening wind-down before bed. Consistency matters more than duration, ten focused minutes, regularly, will outperform an hour-long session once a week. Refer to the guide included with your device for recommended frequency per treatment.

LED therapy uses specific wavelengths of light, 630nm for surface renewal and 830nm for deeper skin support, to energise skin cells and encourage natural regeneration. It's similar light science to what's used in professional skin clinics, now available in a treatment you can do at home. Sessions are completely painless, most users describe it as warm, relaxing, and meditative.

Electrical Muscle Stimulation delivers low-level microcurrent to the muscles beneath your skin's surface. Think of it as a workout for your face. Each session gently contracts and re-educates facial muscles, improving tone, lifting contours, and encouraging your skin to look firmer and more sculpted over time. The results are cumulative, the more consistently you use it, the more defined the improvement.

You can create an account at checkout, or anytime by clicking "Log in" at the top of the site and selecting "Create account."

Orders & Shipping

Orders typically arrive within 2–5 business days, in line with the free shipping shown at checkout. Delivery times may vary slightly by location.

Yes. Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information. You can use the tracking link to follow the progress of your delivery.

We begin processing orders quickly, so changes or cancellations cannot be guaranteed. Please contact us as soon as possible at info@omrixglobal.com with your order number. If your order has not yet entered fulfilment, we’ll do our best to update or cancel it. Once an order has been processed or shipped, it can no longer be modified or cancelled.

No, we currently do not offer Cash on Delivery. You can pay securely online using major credit or debit cards, Apple Pay, Google Pay, PayPal, and other supported payment methods.

Returns & Refunds

We offer a 30-day return policy. If you’re not satisfied with your Omrix device, please contact us within 30 days of delivery to initiate a return. The device must be returned in its original packaging with all accessories included. Once the returned item has been received and inspected, an approved refund will be issued to your original payment method.

To start a return, contact us at info@omrixglobal.com with your order number. Our team will guide you through the next steps.

Please email us at info@omrixglobal.com within 7 days of delivery with your order number and clear photos or videos of the product, packaging and the issue. Once the damage or defect has been verified, we’ll arrange a replacement or refund at no additional cost. Please retain the original packaging until your request has been resolved.

Yes. Once your return has been received and inspected, any approved refund will be initiated to your original payment method within 5–7 business days. After the refund has been issued, it may take up to 10 additional business days to appear in your account, depending on your bank or payment provider.

Device Care 

Wipe the mask gently with a soft, dry or slightly damp cloth after each use. Avoid submerging the device in water or using harsh cleaning chemicals, and let it dry fully before storing.

Yes, they are rechargeable via charging cable that comes with the device.

For hygiene reasons, we recommend the mask is used by one person. If sharing, wipe the mask down with a clean, dry cloth between uses.

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