Privacy policy

At Omrix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Omrix FZ-LLC ("Omrix," "we," "our," or "us") collects, uses, stores, shares, and safeguards your personal data when you visit www.omrixglobal.com, create an account, purchase our products, contact our customer support team, or otherwise interact with our services.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

 

 

Information We Collect

We collect information that you voluntarily provide as well as certain information that is collected automatically when you use our website.

Personal information you may provide includes:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account login credentials
  • Order history and transaction details
  • Customer support enquiries
  • Product reviews, testimonials, photographs, or videos you choose to submit
  • Marketing preferences

When you complete a purchase, payment information is securely processed through Shopify and our authorized payment providers. Omrix does not directly store your complete payment card details except where permitted by those payment systems.

We also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral sources
  • Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

 

 

How We Use Your Information?

We use your personal information to:

  • Process and fulfill your orders
  • Verify payments and prevent fraud
  • Deliver purchased products
  • Provide customer support
  • Respond to enquiries
  • Manage your Omrix account
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Analyze customer preferences and website usage
  • Personalize your shopping experience
  • Recommend products that may interest you
  • Send promotional emails and marketing communications where permitted by law
  • Comply with legal and regulatory obligations

We only process personal information where we have an appropriate legal basis to do so, including fulfilling our contract with you, complying with legal obligations, protecting legitimate business interests, or where you have provided consent.

 

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and deliver relevant advertising.

Cookies help us:

  • Keep your shopping cart active
  • Remember your login information
  • Measure website performance
  • Understand visitor behaviour
  • Improve website functionality
  • Deliver personalized content and advertisements

You can modify your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website features.

 

 

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about:

  • New product launches
  • Promotions
  • Educational content
  • Special offers
  • Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our customer support team.

Even if you opt out of marketing communications, we may still send important transactional messages relating to your orders, account, or customer service enquiries.

 

 

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

  • Shopify platform providers
  • Payment processors
  • Shipping and logistics providers
  • Customer support platforms
  • Email and marketing service providers
  • Website analytics providers
  • Professional advisers
  • Government authorities where legally required

These service providers are only permitted to process your information for the specific services they perform on our behalf and are required to maintain appropriate security measures.

 

 

International Data Transfers

As Omrix operates internationally, your personal information may be transferred to and processed in countries outside your country of residence.

Whenever personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

 

 

Data Security

We implement commercially reasonable administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures include secure payment processing, encrypted communications where appropriate, restricted access to customer information, and ongoing monitoring of our systems.

Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

 

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements
  • Improve our services

When personal information is no longer required, we securely delete or anonymize it where reasonably practicable.

 

 

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict certain processing activities
  • Object to direct marketing
  • Withdraw consent where processing relies on consent
  • Request a copy of your personal data where applicable

To exercise any of these rights, please contact our customer support team using the contact details available on our website. We may request identity verification before processing your request.

 

 

Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.

 

 

Third-Party Services

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. Omrix is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

The updated version will be published on this website together with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

 

 

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we process your personal information, please contact:

Omrix FZ-LLC
 FDBC4203, Compass Building
 Al Shohada Road
 Al Hamra Industrial Zone – Free Zone
 Ras Al Khaimah
 United Arab Emirates

You may also contact our Customer Care team using the contact details published on www.omrixglobal.com