Privacy policy
At Omrix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Omrix FZ-LLC ("Omrix," "we," "our," or "us") collects, uses, stores, shares, and safeguards your personal data when you visit www.omrixglobal.com, create an account, purchase our products, contact our customer support team, or otherwise interact with our services.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information that you voluntarily provide, as well as certain information that is collected automatically when you use our website.
Personal information you may provide includes:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Account login credentials
- Order history and transaction details
- Customer support enquiries
- Product reviews, testimonials, photographs, or videos you choose to submit
- Marketing preferences
When you complete a purchase, payment information is securely processed through Shopify and our authorized payment providers.
Omrix does not directly store your complete payment card details except where permitted by those payment systems.
We also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral sources
- Cookies and similar tracking technologies
This information helps us improve website performance, understand how customers interact with our website, and improve the overall user experience.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Verify payments and prevent fraud
- Deliver purchased products
- Provide customer support
- Respond to enquiries
- Manage your Omrix account
- Send order confirmations and shipping updates
- Process returns, refunds, and warranty requests
- Improve our website, products, and services
- Analyze customer preferences and website usage
- Personalize your shopping experience
- Recommend products that may interest you
- Send promotional emails and marketing communications where permitted by law
- Maintain the security and integrity of our website and services
- Comply with legal and regulatory obligations
We process personal information where we have an appropriate legal basis to do so, including fulfilling our contract with you, complying with legal obligations, protecting legitimate business interests, or where you have provided consent.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and deliver relevant advertising.
Cookies may help us:
- Keep your shopping cart active
- Remember your login information
- Measure website performance
- Understand visitor behaviour
- Improve website functionality
- Personalize your browsing experience
- Deliver relevant content and advertisements
You can modify your browser settings to refuse or delete cookies.
However, disabling certain cookies may affect the functionality or availability of some features on our website.
Where required by applicable law, we will request your consent before using certain non-essential cookies.
Marketing Communications
If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about:
- New product launches
- Promotions
- Educational content
- Special offers
- Company news
- Product recommendations
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at info@omrixglobal.com.
Even if you opt out of marketing communications, we may still send important transactional or service-related messages concerning your orders, account, returns, warranty requests, or customer service enquiries.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify and other ecommerce platform providers
- Payment processors
- Shipping, logistics, and fulfilment providers
- Customer support platforms
- Email and marketing service providers
- Advertising platforms
- Website analytics providers
- Fraud prevention and security providers
- Professional advisers, including legal and accounting advisers
- Government or regulatory authorities where legally required
These service providers may process your personal information only for the purposes necessary to provide their services to us and are expected to maintain appropriate privacy and security measures.
Advertising and Analytics
We may use advertising and analytics services provided by third parties to understand how visitors interact with our website and to help us deliver more relevant advertising.
These services may use cookies, pixels, or similar technologies to collect information about your browsing activity.
Depending on your location and applicable law, you may have the ability to manage or opt out of certain advertising or tracking technologies through our cookie settings, browser settings, or the relevant third-party platform.
International Data Transfers
Omrix operates internationally and serves customers in multiple markets.
As a result, your personal information may be transferred to, stored, or processed in countries outside your country of residence.
This may include countries where our service providers, payment processors, ecommerce platforms, logistics partners, or technology providers operate.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.
Data Security
We implement commercially reasonable administrative, technical, and organizational measures designed to protect your personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss
- Destruction
These measures may include secure payment processing, encrypted communications where appropriate, restricted access to customer information, and monitoring of our systems and service providers.
Although we take reasonable precautions to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfil your orders
- Provide customer support
- Process returns, refunds, or warranty claims
- Maintain business and transaction records
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
- Improve our products and services
When personal information is no longer required, we may securely delete or anonymize it where reasonably practicable and in accordance with applicable law.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict certain processing activities
- Object to certain uses of your personal information
- Object to direct marketing
- Withdraw consent where processing relies on consent
- Request a copy of your personal information where applicable
- Request information about how your personal data is processed
To exercise any of these rights, please contact us at:
Please include sufficient information for us to understand and process your request.
We may request reasonable identity verification before fulfilling certain privacy requests in order to protect your personal information from unauthorized access or disclosure.
Your rights may vary depending on the laws applicable in your country or region.
Children's Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization or parental consent where required, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to Omrix, please contact us at info@omrixglobal.com.
Third-Party Services and Links
Our website may contain links to third-party websites, applications, or services.
These third parties operate independently and may have their own privacy policies and practices.
Omrix is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you access through our website.
Payment Processing
Payments made through our website are processed by Shopify and our authorized payment service providers.
When you make a payment, your payment information may be collected and processed directly by these providers in accordance with their own privacy policies and security standards.
Omrix generally does not receive or store your complete payment card information.
Order Fulfilment and Delivery
To fulfil and deliver your order, we may share necessary personal information with our fulfilment, warehousing, shipping, courier, and logistics partners.
This information may include your:
- Name
- Shipping address
- Email address
- Phone number
- Order details
These details are shared only where reasonably necessary to process and deliver your order or provide related customer service.
Reviews, Testimonials, and User-Submitted Content
If you choose to submit a product review, testimonial, photograph, video, or other content to Omrix, we may use that content in connection with our website, marketing, or promotional activities where permitted by law and subject to any consent or permissions required.
Please avoid including personal or sensitive information in public reviews or content unless you are comfortable with that information being visible to others.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal and regulatory requirements.
When we make changes, the updated Privacy Policy will be published on www.omrixglobal.com.
Where appropriate, we may also update the "Last Updated" date or provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, your personal information, or how Omrix processes your data, please contact:
Omrix FZ-LLC
Email: info@omrixglobal.com
Registered Business Address:
FDBC4203, Compass Building
Al Shohada Road
Al Hamra Industrial Zone, Free Zone
Ras Al Khaimah
United Arab Emirates
Please note: This is Omrix's registered business address and is not a customer service or returns location.
For privacy-related enquiries, data access or deletion requests, customer support, returns, or warranty assistance, please contact us at info@omrixglobal.com.
