Shipping policy

Thank you for choosing Omrix. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.omrixglobal.com.

 

 

Shipping Destinations

Omrix currently ships to customers within:

  • United States
  • United Arab Emirates (UAE)

Additional countries may become available over time. If your location is eligible, it will appear as a shipping option during checkout.

 

 

Order Processing

Orders are typically processed within 1 business day after payment has been successfully received.

Orders placed on weekends or public holidays are processed on the next business day.

During periods of high demand, product launches, or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you using the contact information provided with your order.

 

 

Shipping Timeframes

Estimated delivery times begin once your order has been dispatched.

Destination

Estimated Delivery Time

United States

3–8 Business Days

United Arab Emirates

1–4 Business Days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to weather conditions, carrier delays, customs inspections, public holidays, or other circumstances beyond our control.

 

 

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Order value
  • Shipping method (where applicable)

The final shipping cost will be displayed before payment is completed.

From time to time, Omrix may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

 

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Carrier information
  • A tracking link (where available)

Tracking updates are provided by the shipping carrier and may take up to 24 hours after dispatch to become active.

 

 

Customs, Duties, and Taxes

Customers purchasing through www.omrixglobal.com are not responsible for paying customs duties or import taxes.

Where applicable, customs duties, import charges, or similar fees are either:

  • Included in the purchase price, or
  • Paid directly by Omrix.

The total amount shown during checkout is the final amount payable unless otherwise required by applicable law.

 

 

Delivery Information

Customers are responsible for providing complete and accurate shipping information.

Omrix is not responsible for delays or additional shipping costs resulting from:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Customer refusal of delivery
  • Failure to collect a parcel from the carrier

If a package is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order can be reshipped.

 

 

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package appears to be lost, please contact our Customer Care team.

We will work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

 

 

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • An incorrect item
  • Missing items
  • Packaging that appears significantly damaged

please notify us within 14 days of delivery.

To help us resolve your claim quickly, please include:

  • Your order number
  • Photographs or video of the product and packaging
  • A brief description of the issue

Claims submitted after this period may not be eligible for replacement or refund, except where required by applicable law.

 

 

Delivery Risk

Ownership and risk of loss pass to you once your order has been successfully delivered to the shipping address provided during checkout.

 

 

Shipping Restrictions

Omrix does not ship to countries, regions, or individuals where shipment is prohibited by applicable laws, sanctions, embargoes, or other regulatory restrictions.

We reserve the right to refuse or cancel orders that cannot legally be fulfilled.

 

 

Multiple Shipments

Where an order contains multiple products, Omrix may ship items separately to improve delivery times or due to stock availability. You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

 

 

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping operations or legal requirements. The latest version will always be available on our website with an updated effective date.

 

 

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Omrix FZ-LLC
 FDBC4203, Compass Building
 Al Shohada Road
 Al Hamra Industrial Zone – Free Zone
 Ras Al Khaimah
 United Arab Emirates

You may also reach our Customer Care team through the contact details available on www.omrixglobal.com