Refund policy
At Omrix, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. This Returns & Refund Policy explains when products can be returned, how refunds are processed, and the steps to request a return.
By placing an order through www.omrixglobal.com, you agree to this Returns & Refund Policy in addition to our Terms and Conditions.
30-Day Satisfaction Guarantee
Omrix offers a 30-day return period from the date your order is delivered for eligible products purchased directly from our website.
If you're not satisfied with your purchase, you may request a return within 30 days, provided the product meets the eligibility requirements outlined below.
Eligible Returns
To qualify for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be returned in clean condition.
- All original accessories, charging cables, attachments, manuals, and packaging (where reasonably available) should be included.
- Proof of purchase or order confirmation must be provided.
Our devices may be opened and reasonably tested during the 30-day satisfaction period. However, products showing excessive wear, misuse, accidental damage, or unauthorized modifications may not qualify for a refund.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong item
- Missing components
please contact Omrix Customer Care within 14 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the product and packaging
Once your claim has been reviewed, we may offer:
- A replacement product
- A replacement part
- A full refund
- Another appropriate resolution where permitted by applicable law
Non-Returnable Items
Unless required by applicable consumer protection laws, the following items are generally not eligible for return:
- Gift cards (if offered)
- Products marked as Final Sale
- Products damaged through misuse, abuse, or unauthorized modification
- Products missing essential components or accessories
- Returns submitted outside the applicable return period
This policy does not affect your legal rights relating to defective or incorrectly supplied products.
How to Request a Return
To start a return:
- Contact Omrix Customer Care using the contact details provided on our website.
- Provide your order number and the reason for the return.
- If required, submit supporting photographs or videos.
- Wait for return authorization and shipping instructions before sending your product.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Return Shipping Costs
Change-of-Mind Returns
If you are returning a product because you changed your mind, the cost of return shipping will be deducted from your refund.
The applicable deduction will be communicated to you before your return is approved.
Defective or Incorrect Products
If your return is approved because the product is:
- Defective
- Damaged during transit
- Incorrect
- Incomplete
Omrix will cover the reasonable cost of return shipping.
Refund Processing
After we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, refunds will be processed to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Processing times may vary between financial institutions.
Store Credit
Where the original payment method is no longer available, or where permitted by applicable law and agreed with the customer, Omrix may offer:
- Store credit
- An alternative refund method
Order Cancellations
Orders may be cancelled before they enter processing or have been dispatched.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the product may instead be returned in accordance with this Returns & Refund Policy.
If an order is cancelled before shipment, any payment received will be refunded to the original payment method.
Promotional Bundles and Gifts
If a returned order included:
- Free promotional gifts
- Bundle discounts
- Buy-one-get-one offers
- Limited-time promotions
the refund amount may be adjusted if returning the purchased item affects eligibility for the promotion.
Any free promotional items associated with the purchase may also need to be returned.
Refund Exceptions
Refunds may be refused where:
- Fraudulent activity is suspected
- The returned product does not match the original order
- The product has been intentionally damaged
- The return does not meet the eligibility requirements of this policy
Any refusal will be explained to the customer.
Consumer Rights
Nothing in this Returns & Refund Policy limits or excludes any statutory rights available to consumers under applicable laws.
Where local consumer protection laws provide greater rights than those described in this policy, those legal rights will apply.
Changes to This Policy
Omrix may update this Returns & Refund Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on www.omrixglobal.com with an updated effective date.
Contact Us
If you have any questions about returns or refunds, please contact:
Omrix FZ-LLC
FDBC4203, Compass Building
Al Shohada Road
Al Hamra Industrial Zone – Free Zone
Ras Al Khaimah
United Arab Emirates
You may also contact our Customer Care team using the contact information available on www.omrixglobal.com
