Refund policy
At Omrix, we create thoughtful beauty, wellness, and lifestyle innovations designed to make self-care effortless.
Every order is fulfilled and shipped through trusted global logistics partners to ensure quality and timely delivery worldwide.
This policy outlines how refunds and replacements are handled and how Omrix coordinates with its fulfilment partners to resolve product or delivery issues.
No Physical Returns
Omrix does not currently accept physical product returns.
Our items are shipped directly from our fulfilment partners’ facilities, allowing for fast, efficient global delivery — but making traditional returns impractical.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligibility for Refunds or Replacements
Refunds or replacements may be approved under the following conditions:
Damaged or Defective Products: Report within 14 days of delivery with photo or video evidence of the issue. Once verified, we’ll arrange a free replacement or full refund.
Incorrect or Missing Items: If you receive the wrong item or part of your order is missing, please share clear evidence within 14 days, and we’ll resolve it promptly.
Undelivered Orders: If tracking shows no delivery after 45 days for U.S. orders or 60 days for international orders, we’ll coordinate with our fulfilment partner to confirm the status and issue a refund or replacement if confirmed lost.
Cancelled Orders: Orders cancelled before processing or shipping are eligible for a full refund.
Non-Eligible Scenarios
Refunds or replacements cannot be issued for:
Change of Mind or Buyer’s Remorse: We’re unable to offer refunds or exchanges for changes of preference once an order has been placed.
Returns on Sale Items or Gift Cards: Promotional, discounted, and sale items, as well as gift cards, are final sale and not eligible for refund or return.
Incorrect Shipping Address at Checkout: Orders shipped to an incorrectly entered address cannot be refunded or reshipped once dispatched.
Perishable, Custom, or Personal Care Goods: Certain products cannot be returned for hygiene, safety, or customization reasons — including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care items (such as beauty or wellness tools).
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
Normal Wear and Tear or Misuse After Delivery: Damage caused by improper use, accidents, or normal product wear is not covered under our refund or replacement policy.
Delays Within Normal Shipping Timeframes: Refunds cannot be issued for orders still in transit within our standard delivery windows.
Delivered Items Claimed as Undelivered Without Proof: Claims of non-delivery must be supported by official carrier documentation (e.g., non-delivery certificate).
How to Request a Refund or Replacement
Contact us at contact@omrixglobal.com within 14 days of receiving your order.
Include your order number, proof of purchase, and any photo/video evidence of the issue.
Our team will review your request and, when applicable, coordinate with our logistics partner to confirm eligibility.
You will receive an update within 3–5 business days regarding the outcome.
Approved refunds are processed to your original payment method after verification. Refunds typically appear within 7–14 business days, depending on your payment provider and bank.
About Our Fulfilment Partner
Omrix works with third-party fulfilment providers, including Zendrop, to manage product shipping and delivery.
Zendrop does not handle returns or customer-facing refund requests directly.
All communication, review, and refund decisions are managed solely by Omrix, in coordination with Zendrop when fulfilment-related issues (such as damage, loss, or incorrect item) occurs.